What is My Account?

It is safer and easier for the next visit to our unique website and make the order.

Once you have registered with us, you can sign in using your user name and password. We'll provide you with an address book and a reminder section, to store your recipients details, together with a log of orders previously placed.

 

I forgot my password!

Keep patience! We've got you covered. Here's what you need to do.

Step 1: Click here to go to the login page
Step 2: Enter your e-mail ID 
Step 3: Click on the Forgot Password link

You will receive an auto generated encrypted link to reset the password.

 

Oops! I do not remember my login ID and password.

No worries! Fill the call back request form or e-mail us. We will provide you with your login credentials.

 

 

What is my Cart?

Like shopping carts in a retail store, my cart helps you keep the things you want at one place, while you continue browsing or leave the site to think about it.

 

Can I remove products in my Cart?

Yes, if you wish to remove a particular product from your Cart, click on 'My Cart'. You will be able to see all products in your cart. Click on the 'Remove or minus' button next to the item you wish to remove from your Cart.

 

Where to track my shipment of the orders?

A regular updation sms/e-mail will reach you occasionally. However, you can track the order on visiting my order section.

 

What are the modes of placing an order with SmileONN?

 

Following are the ways in which you can place an order with us.

Online - Log on to www.smileeonn.com and have fun shopping!

You can call/message us at +917310330330 and we will be more than happy to assist you in placing your order.

You can mail us all the details at rajnet957@gmail.com and we place an order for you.

'APP' You can down our APP from Google Play store and visiting https://www.smileeonn.com and place an order on it.

Directly by visiting our registered office in Lucknow.

 

How to book an event?

Simply, fill the form Book Your Event from website or using App. You can directly call at +91 7310330330 and let us know.

 

How to work or join with SmileONN?

Simply, fill the form Add Your Shop from website or using App. You can directly call at +91 7310330330 and let us know.

 

Do SmileONN also provide catering services?

Yes, we deal in all alphabets of event. From catering to decoration, from DJ to Lighting etc.

 

What information is required from my end to submit the order?

We would require the following information from you -

Recipient's name

Complete delivery address, along with the pin code

Contact number of the recipient

Date of delivery

Time of delivery will be needed in case of products that are delivered by hand.

Sender's name

Shipping option

Billing information

 

How do I find different types of products?

To make shopping easy and hassle-free for you, we have categorized our products in different categories. You have the option to choose products from categories like flowerscakes and gifts etc. You can also choose products based on an occasion. Happy shopping!

 

Can I get a product customized?

Sure you can! Call us at +917310330330 or write to us at given e-mail and let us know what you want.

Where all do you deliver?

We deliver in Lucknow within 2-3 hours.

 

Is there any particular time of delivery?

All orders are delivered during business hours (8 AM - 10 PM), unless you have opted for a Midnight or a Fixed time delivery.

 

Can I choose my time of delivery?

Yes! Time of delivery slot is pre-mentioned and will appear as soon as order is about to be placed. Make a selection of given slot and proceed for payment.

 

Can I get the order delivered midnight?

We understand the emotions of celebrating an occasion on its eve. That is why we have an option of a Midnight delivery for our customers. With an additional delivery charge, you can get your order delivered between 23:30 to 00:30 hours on the date you choose.

Sometime, it is absolutely free for our golden customers.

 

Are there any shipping charges?

No, charge of delivery with unrented slot is completely free. We usually deliver within same day. Full calendar can be booked with free shipping.

 

What is the mode of delivery?

Hand delivery and courier are the two handy modes.

 

 

 

I don’t want to disclose my personal information to the recipient, how do I place the order?

 

We totally understand the surprise element. You can write to us at rajnet957@gmail.com or call us at +91 7310330330 and let us know.

 

How do I know my order has been confirmed?

As soon as your order is confirmed, you will receive an email & SMS along with your order number.

 

What do the different order status mean?

Payment received: We have received the payment of your order and your order is ready to be executed.

Payment declined: The payment for your order has failed.

Order confirmed: Your order is confirmed. It will be delivered as per the date and time slot chosen by you.

Out for delivery: Your order is out for delivery.

Order delivered: Your order has been delivered.

Delivery attempted: We tried to attempt to deliver your order but could not because the recipient was unable/recipient’s number was not reachable/premises was locked/address was incomplete/incorrect.

Returned to origin: Our courier partner tried to deliver your order thrice but could not because the recipient was unable/recipient’s number was not reachable/premises were locked/address was incomplete/incorrect.

 

What is Same Day delivery?

We're happy to take your last minute orders and guarantee same day delivery.

For same-day Standard Time Delivery, orders must be placed before 6:00 pm, Monday - Sunday.
For same-day Fixed Time Delivery, orders must be placed before 6:30 pm, Monday – Sunday.
For same-day Midnight Delivery, orders must be placed before 7:00 pm, Monday – Sunday .

 

 

What is a normal courier delivery?

Your order will be delivered through any available courier. For products that are shipped using the services of our courier, the date of delivery chosen by you is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.

 

Are there any extra charges for same day delivery?

There are no extra charges for same day Standard Time Delivery. There is a minimal delivery charge for same day Fixed Time and Midnight delivery.

 

 

How can I make a change in my order or cancel it?

If you need to make changes or cancel your order, please call us at + 91 7310330330 or email us at rajnet957@gmail.com

 

Note: Order modification/cancellation in a domestic order, please give at least 24 hours notice before the requested delivery date. If your order has already been shipped or delivered, we won't be able to cancel it or make changes.  If your order has already been shipped or delivered, we won't be able to cancel it or make changes. If your order has already been shipped or delivered, we won't be able to cancel it or make changes.

 

How long will it take to process my cancellation request?

It takes up to 24 hours time to process a cancellation request.

 

What are the modes of refund available after cancellation?

Your refund amount shall be credited to the same Debit card/Credit card/Mobile wallet through which the payment was made.

 

What is SmileONN Return Policy?

Returns are allowed in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at rajnet957@gmail.com or call us at + 91 7310330330.

 

How do I return a defective or damaged product for a new replacement?

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you. Don't worry. You can write to us at rajnet957@gmail.com or call us at + 91 7310330330.

 

What are the cases where a refund will not be made?

 

We do not guarantee refund for cases where:

Flowers, plants, fruits, sweets, gift products and preserved items are delivered to an incorrect address provided by the sender.

Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.

Product quality problems caused by improper handling of the product.

Cancellation/modification request in a Domestic order made less than 24 hours prior to the date of delivery. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.

 

When will the refunded amount be credited back to my account?

 

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, refund takes 5-7 business days to reflect in your account.

 

Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.

 

 

I am unhappy with my order!

We are sorry to hear that you are not happy. Your smile is our promise! No frowns. If any, we'll tilt the curve.

Just let us know how we failed to meet your expectations and we will fix it at the earliest. You can write to us at rajnet957@gmail.com or call us at +91 7310330330.

 

What are Newsletters?

A newsletter is a timely notification of the website updates, featured products, special offers, promotions etc.

 

Why should I subscribe to Newsletters?

To receive special offers and promotions from www.smileeonn.com

See latest products and gifts

 

How can I subscribe to Newsletters?

All you need to do is to enter your email id in the Newsletter box on our website. Upon entering your email id, a verification email will be sent to your email. Click on that link and activate your subscription.

 

How can I unsubscribe to newsletters?

To stop receiving promotional email from us, click directly on the "Unsubscribe" link within the email to cancel your subscription.

 

Can I buy in bulk order from smileONN?

You cannot place a bulk order at the https://www.smileeonn.com website directly but however, we do have a corporate sales and bulk orders team which will get in touch of you shortly period of time and fulfill your needs of massive stuffs requirement as soon as possible. As well as our team can help you with minority orders with number of pieces as your requirements.

Will my goods & design look right as it is seen on this website?

We care the utmost need of our valuable customers. Well the design of the goods may slightly differ from what is shown on the website, mainly in case of cakes, painting, mehendi as well as decoration of design.

Do you gift wrap or provide packaging options?

We currently do not provide a gift wrap option. But we provide an option to add a gift box at a nominal charge. We currently have over 100 designs of gift boxes in various sizes and shapes to suit different occasions & gift items. Hence, if you decide to add a gift box, rest assured that the recipient will have a delightful experience unboxing your gift.

Do you deliver products everywhere in India ?

We deliver our products to all regular pin codes of LUCKNOW in India. However, we do not deliver our products to extremely remote locations. To have more details, kindly place the call on +91 7310330330

What date or time must I select while ordering for midnight parcels?

Midnight parcel is surprising gift for your loved one and actually if you want to surprise your loved one, caring one at fixed time or at 12:01 am on beginning of new day, then you need to select order at 5 hours before the timing and if you want your own extra demand then order should be placed 12 hours in advance but don’t worry we will fulfill your needs in every situation just you consult my customer care at +91 7310330330

Without creating an account can I order from your website?

As a guest you only see and analysis my product but without creating an account you no longer buy any one product from website (SmileONN). You must need and create an account on my website. In addition, having a validated account allows us to store your information and preferences properly and adapt our services to suit your requirements. Having a proper account at website (SmileONN) comes in very handy when you want to save multiple delivery addresses. It also helps you manage your order history properly and benefit from repeat purchases for future.

Can I send all kinds of gifts everywhere?

Our service is only available in pin codes of Lucknow, India. Where we can provide our service under the rule of our government. 

Can I change my order after I have placed it on SmileONN?

It all depends on your time on how soon you inform us. We generally process all our orders in short 2-3 hours periods of time on same day. So, it is very difficult to make any changes to order but before shipping. There are few changes will may applicable if you inform us quickly in your order. 

Lists will be given below

a. Name of recipient

b. Message to the recipient – you can both add or modify a message

c. Tentative date of delivery

Since, we deliver your order in minimum range of time. Changing the address of delivery is a big disturb. Hence, if you have accidently provided the wrong address, we would suggest informing us at the earliest to resolve the address. Once the order is dispatched, we will not be able to change the delivery address.

For any other query related to your order, please call us at the earliest on our customer care at +91 7310330330. If you cannot get hold of us, please send us an email at rajnet957@gmail.com.

What details do I need to provide while ordering a gift?

The details of the recipient address and phone number are mandatory for placing the order as well as we also suggests to provide recipients e-mail for easy to work done for me. This is required so that our delivery partners can do last mile coordination with the recipient and deliver your gift without hassle & mistakes. We suggest you also provide recipients email address so that if he/she is not available on phone, we can manage with him/her over email.

Do you provide Cash on Delivery (COD) option?

Especially placing the order of gift we are not providing cash on delivery option.

What kind of payment methods does SmileONN accept?

Here is a complete list of payment options that you can use at SmileONN:

Credit cards: We accept credit cards including Visa, Master.

Debit cards: We accept all debit cards including Visa, Master & Maestro.

Internet banking: We accept net banking payments for all domestic accounts. We do not have net banking facility for international accounts.

Wallets: We are continuously adding more & more wallets as payment options to help our customers. We accept payments through all major wallets including PayTM, PhonePe, Google Pay etc.

If you face any payment related issues, please immediately call our customer care at +91 7310330330.

What to do if amount is deducted but order is not placed?

If any query will be born related to the payment on order. Please instantly call our customer care at +91 7310330330 or if you cannot get hold of us, please send us an email at rajnet957@gmail.com We will help you as soon as possible.

Are my transactions & banking details secure on SmileONN?

Our complete website is secured by an SSL encryption. The green bar that appears in your browser address bar shows ‘https’ which highlights a secure connection rather than a normal ‘http’ connection. All your data and transaction related details are accepted through the SSL protocol ensuring high level of security. We suggest that you avoid sharing details of your SmileONN account or your card details with anyone.

Can I replace an item?

For "Hand Delivered Products (cakes, painting): There are no replacements allowed as the products are perishable. In case of damaged, wrong product, missing or bad quality products, you can ask for a replacement, which will be done within 5 hours.

What delivery options do you provide?

We provide several delivery options depending on the location and the gift item. For flower & cakes, we provide same day delivery (if ordered before 6pm), fixed time delivery (1 hours slot, needs to be ordered 24 hours in advance) & midnight delivery (needs to be ordered 24 hours in advance). For other gift items, you can choose a tentative date of delivery and we will try to deliver around that date.

How long does it take to deliver gifts?

You can check exact delivery times at each & every product page before placing the order. In general, for regular pin codes, we deliver our orders within 2-5 business days in India and within 4-7 business days in other countries. Remote locations may require longer delivery times and it may take up to 10-12 business days to deliver orders on remote pin codes.

Do you charge for shipping?

For most of our products, we provide free shipping for standard delivery within India. For enhanced delivery options in India (midnight delivery etc), we charge a nominal fee. You can check the shipping charges & delivery time for all items on their product pages.

Will all the items that I have purchased arrive on the same day?

No, all the items in your order may not arrive on the same day. We ship our items from different locations directly to your delivery address. As a result, items shipped from the same warehouse or the same vendor reaches together whereas items coming from different locations or different vendors may be come separately.

During the checkout, at the ‘Order Summary’ section, you will be able to see in how many shipments your order will be split.

Will my gift be delivered exactly on the date that I have chosen for delivery?

You can choose a specific date for delivery but also a specific time for delivery (for a nominal charge).

For all other gift items which are couriered, the date of delivery that you select is only tentative in nature. This is to accommodate orders which are placed significantly in advance of the actual occasion. In these cases, we try to deliver our products closer to the date of delivery that you have chosen but we do not guarantee the exact date delivery.

How do I track my order?

You can track your order either using the Track Order link or your My Account section. The links for both our available at the top right hand side of the home page.

Currently, there is no tracking link available for Flowers & Cakes orders. We are working on the same and will soon start providing a tracking option for the same. For now, you will have to write to us at smileonn@gmail.com or call our customer care at +91 7310330330.  Monday to Saturday between 9 am to 6 pm to check the status of your order.

What do I do if my order shows as delivered but the recipient has not received the gift?

Such instances are usually very rare. Most of the time they occur if the courier company has handed the parcel to the person who was available to collect it. It would usually either be the concierge, reception or the security guard of your building. So please check with them once. In case, you are still not able to locate your item, please call our customer care at +91 7310330330 and we will help you with the issue.

Can I cancel my order?

Order with personalized/customized products or perishable products including flowers and cakes, won't be cancelled once it is processed. Your order with standard products can be cancelled if it has not already been dispatched. We usually process all orders within a couple of hours of it being placed, and dispatch on the same day. So, in case you would like to cancel the order, please get in touch with us at the earliest.

You can call our customer care at +91 7310330330. You can also write to us at rajnet957@gmail.com. In case of genuine cancellations, we will process your refund within 24 hours of cancellation.

How long does it take to process my cancellation?

Order cancellation is initiated instantly but it takes 7-10 working days for the amount to reflect in the bank account.

Can I ask for a partial cancellation of my order?

We don’t allow partial cancellations of the order. If your order is not dispatched, you can fully cancel the order and place a new one. If your order is already dispatched, then you cannot cancel the order.